Experience The Difference
Welcome to KPI Mystery Shopping
With a history spanning over 25 years, KPI Mystery Shopping Pty Ltd is a Australian family owned and operated business, renowned for delivering top-notch Mystery Shopping reports. We cater to a wide array of industries reliant on customer service across Australia, New Zealand, and various parts of Asia.
Some of the industries we have helped reach customer service excellence!
- Mystery Shopping & Customer Experience Report Services to the Retail Industry
- Mystery Shopping & Customer Experience Report Services to the Food & Beverage sector
- Mystery Guest & Guest Experience Reports to the Accommodation sector
- Mystery Visitor Reports to the Public Service sector including Councils, Transport etc
- Brand Support services to ensure retailers are promoting your products fairly
Find out more about the services we can provide your industry.
Retail
Measuring how your product performs against the competition in various retail settings.
Accommodation
From 5-star hotel chains to tourist park cabins, and everything in between.
Council and Government
Interacting with staff in administration roles, to staff at Recreation centres and Library’s etc.
Real Estate
Including measuring open house performance through to off the plan selling.
Restaurants and Fast-Food
From white tablecloth fine dining through to food court convenience.
Brand Support
Measuring how your product performs against the competition in various retail settings.
Consumer delivery services
From popular restaurant quality food deliveries to fast food. Also, boutique online orders and many more niche markets.
Our reporting platform
- Real Time Reporting & Analytics
- Compare results by groups, states, supervisors etc
- View individual staff performance
- By Question breakdowns
- Location Rankings
- Access Hierarchy from Store Manager to CEO
- Export your data direct to Excel
- Platform built in-house, fully customisable
- Always evolving, with new features dropping regularly